Privacy Policy
Last Updated: August 13, 2026
This Privacy Policy describes how Aquacraft Waterproofing ("we," "us," "our") collects, uses, and protects information you provide when you visit aquacraftwaterproofing.com (the "Site") or contact us regarding our waterproofing services.
1. Information We Collect
Information you provide directly:
- Name
- Phone number
- Email address
- Property address / site location (for inspections and quotes)
- Any details you share through our contact form, quote request form, or via phone/email/WhatsApp
Information collected automatically:
- IP address
- Browser type and device information
- Pages visited and time spent on the Site
- Referring website
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
- Respond to inquiries and provide quotes for waterproofing services
- Schedule site inspections and service appointments
- Communicate with you about your project, including follow-ups and service updates
- Improve our Site, services, and customer experience
- Send promotional messages or offers (only where you have not opted out)
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business (e.g., hosting providers, analytics tools, communication platforms)
- Our technicians and staff for the purpose of carrying out inspections and waterproofing work
- Legal authorities, if required by law or to protect our rights, property, or safety
4. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, including maintaining records of past projects, warranties, and legal/accounting requirements.
5. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use our Site
- Improve Site performance and marketing effectiveness
You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the Site.
6. Third-Party Links and Services
Our Site may contain links to third-party websites (such as Google Maps or social media). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies separately.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of promotional communications at any time
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details in Section 10.
9. Children's Privacy
Our Site and services are not directed at children under the age of 18, and we do not knowingly collect personal information from children.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.